Many thanks for any help you are able to offer, I'm currently tearing my hair out: it's SO frustrating having to navigate this via three different companies! Is that correct? If not, what is the best or correct process to follow? So, my thinking is that I have to contact iLok get them to delete/remove the licence then go back to my Focusrite account and start the process again, which should force an email to be generated from Avid to give me a correct download link. So, my question is: how do I download, install and activate Pro Tools | First c/w the Focusrite Creative Pack? I presume that the original licence sitting at iLok has to be removed first, otherwise I will not get the plugins. I don't want to activate this, as I presume that it will give me a licence WITHOUT the Focusrite Creative Pack? It seems that despite initially deleting my Avid account, the licence is still there - 'Active' but not 'Activated'.

So on to iLok, where I download the License Manager software. Going via the Focusrite website in order to get Pro Tools | First complete with the Creative Pack, at the final stage I get an error stating that I must “activate your product before you can access the downloads”.

So I waited for a great deal on a Focusrite 2i2 to appear, and after a few months duly got one. I installed, then uninstalled Pro Tools and deleted my Avid account after only a day or two, as I had not yet purchased a DAW, and gathered from Focusrite that in order to get their Creative Pack plugins, I had to start afresh with Avid. I downloaded Pro Tools | First and registered with iLok.

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